TY - JOUR
T1 - Transformational leadership and employee performance
T2 - The role of identification, engagement and proactive personality
AU - Buil, Isabel
AU - Martínez, Eva
AU - Matute, Jorge
N1 - Funding Information:
This work was supported by the Government of Spain (I + D+I project ECO2013-41257-P); and the Government of Aragón and the European Social Fund (project “Generés” S54_17R).
Publisher Copyright:
© 2018 Elsevier Ltd
PY - 2019/1
Y1 - 2019/1
N2 - This study investigates the underlying mechanisms and boundary conditions that explain the relationship between transformational leadership and frontline employee performance. Specifically, it explores the mediating role of organizational identification and work engagement in the relationship between transformational leadership and job performance and organization-directed citizenship behaviors. Additionally, it examines whether proactive personality moderates the effect of transformational leadership on identification and engagement. Data from 323 frontline hotel employees were analyzed using partial least square regression. Results show that identification and engagement fully mediate the relationship between transformational leadership and organizational citizenship behaviors, whereas engagement partially mediates the link between transformational leadership and job performance. Results indicate a sequential mediation effect of identification and engagement on employee performance. Finally, findings show that proactive personality strengthens the effect of leadership on identification and engagement. The study provides information for hotel managers about why and under what circumstances employees perform the way they do.
AB - This study investigates the underlying mechanisms and boundary conditions that explain the relationship between transformational leadership and frontline employee performance. Specifically, it explores the mediating role of organizational identification and work engagement in the relationship between transformational leadership and job performance and organization-directed citizenship behaviors. Additionally, it examines whether proactive personality moderates the effect of transformational leadership on identification and engagement. Data from 323 frontline hotel employees were analyzed using partial least square regression. Results show that identification and engagement fully mediate the relationship between transformational leadership and organizational citizenship behaviors, whereas engagement partially mediates the link between transformational leadership and job performance. Results indicate a sequential mediation effect of identification and engagement on employee performance. Finally, findings show that proactive personality strengthens the effect of leadership on identification and engagement. The study provides information for hotel managers about why and under what circumstances employees perform the way they do.
KW - Job performance
KW - Organizational citizenship behavior
KW - Organizational identification
KW - Proactive personality
KW - Transformational leadership
KW - Work engagement
UR - https://www.scopus.com/pages/publications/85048722564
U2 - 10.1016/j.ijhm.2018.06.014
DO - 10.1016/j.ijhm.2018.06.014
M3 - Article
AN - SCOPUS:85048722564
SN - 0278-4319
VL - 77
SP - 64
EP - 75
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
ER -