Orchestration in ICT-enabled business networks: A case in the repairs industry

Although business network orchestration has been widely studied in the literature, this paper calls for more research to understand the management and use of the ICT that supports the relationships of business networks. The aim of the paper is to explore existing and new functions attributed to orchestrators in ICT-enabled business networks, as well as examine the effects of orchestrators' actions and decisions on the network of relationships and the performance. We illustrate these functions with a case study in the repairs and emergency services industry. This paper proposes that business network orchestrators must act as integrators in order to leverage the benefits from using ICT to support the business network relationships and processes.