Interculturality and quality of life in residences for seniors in Catalonia

Protocols for evaluating social services consider several variables to measure the quality of their services, but not always attaches importance to intercultural competences of social service professionals. Focusing research in the area of residences for seniors this study analyzes the imagery of cultural otherness present in patients and workers, and tries to identify the significant variables that determine and/or influence coexistence and the appearance of conflicts arising from cultural diversity communication.