Information Technology Infrastructure Library and the migration to cloud computing

The decision of migrating information technology to cloud computing, by an organisation, encompasses various decisions that must be undertaken in order to minimise risks and to perform a smooth and accurate transition to the cloud. Accordingly, to migrate information technology services to the cloud in a straightforward way, with more control and in a more accurate way, the organisation must use the right tools. Having in mind the cloud computing focus on information technology services shared with the Information Technology Infrastructure Library and processes that have been tested by distinct organisations, it makes sense to research whether the Information Technology Infrastructure Library processes can be used in the migration to cloud computing. Accordingly, in this paper, we investigate, on the one hand, how Information Technology Infrastructure Library could be useful to the migration of services, applications and data to cloud computing, and on the other hand, we discuss how these processes help people to improve their skills in the knowledge accessibility. The research was validated with the implementation of a case study and with interviews with stakeholders of the whole process. With this research, we were able to verify that the ITIL could be used to support the migration to cloud computing.