@inproceedings{becdfb8c54944418a8a2d01be6e84019,
title = "Everyone is in customer service",
author = "Arlene Post and Carol Palma",
year = "2010",
language = "English",
isbn = "9781617386398",
series = "Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010",
pages = "194--213",
booktitle = "Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010",
note = "Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010 ; Conference date: 21-03-2010 Through 24-03-2010",
}