An empirical study of continuous process improvement (CPI) regarding public management in Spanish municipalities

Manuel Francisco Suárez Barraza; T. Ysa

An empirical study of continuous process improvement (CPI) regarding public management in Spanish municipalities

Manuel Francisco Suárez Barraza
, T. Ysa

Esade

Producción científica: Artículo en revista no indizada › Artículo

Resumen

La lógica de la modernización y mejora de la gestión pública sustentada en la aplicación de la Mejora Continua de Procesos (MCP) fue adquirida por algunos ayuntamientos españoles desde finales de la década de los ochenta y principios de los noventa, todo ello, con el fin de mejorar los servicios públicos y los procesos operativos. En esta investigación cualitativa en ayuntamientos españoles se presentan los resultados encontrados de un estudio exploratorio que ha buscado comprender ¿cómo se aplica la Mejora Continua de Procesos (MCP) en la gestión pública?, y ¿cómo impacta la aplicación de la MCP en la gestión pública? Los hallazgos de la investigación nos indican, que la aplicación de la MCP se presenta en forma de etapas evolutivas y actividades de mejora, mientras que el impacto que tiene la misma en ciertas particularidades de la gestión pública de los ayuntamientos estudiados, presenta resultados positivos en algunas de ellas, y en otras, impactos neutros.

Idioma original	Inglés
Páginas	75-100
Publicación especializada	Administración & Desarrollo
Estado	Publicada - 1 ene 2011

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abstract = "An empirical study of how continuous process improvement has been used in public management by Spanish town councils Certain Spanish city authorities updated and improved public management by adopting a continuous process improvement (CPI) approach during the late 1980s and early 1990s to enhance their public services and operating procedures. This qualitative research regarding Spanish town councils presents the findings of an exploratory study which tried to understand how CPI was applied to public management and ascertain the impact of implementing CPI on public management. It was found that CPI was being applied during evolutionary stages and improvement activities; its impact on public management in the Spanish town councils being studied here led to both positive and neutral results.",

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AB - An empirical study of how continuous process improvement has been used in public management by Spanish town councils Certain Spanish city authorities updated and improved public management by adopting a continuous process improvement (CPI) approach during the late 1980s and early 1990s to enhance their public services and operating procedures. This qualitative research regarding Spanish town councils presents the findings of an exploratory study which tried to understand how CPI was applied to public management and ascertain the impact of implementing CPI on public management. It was found that CPI was being applied during evolutionary stages and improvement activities; its impact on public management in the Spanish town councils being studied here led to both positive and neutral results.

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An empirical study of continuous process improvement (CPI) regarding public management in Spanish municipalities

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