Understanding Drivers and Challenges of Multi-actor Collaborations at the Local Level

In a world increasingly characterized by complexity and ambiguity, problem solving is often achieved through collaboration among multiple actors in multi-level settings, involving national, state, and local agencies. Yet, our knowledge is limited in terms of the drivers and challenges of collaborations that require both inter-organizational collaboration and collaboration with citizens. Using a case study of the development of a mobile app for emergency preparedness and response, this study explores key drivers and challenges of multi-actor collaboration at the local level. Our results show that local leadership and direct communication are key drivers for both inter-organizational collaboration and collaboration with citizens and that political dynamics are a challenge regarding inter-organizational collaboration. The two types of collaboration become distinct and independent processes while they complement each other to achieve the purposes and goals shared among different actors.