Transformation of Manufacturing Firms: Towards Digital Servitization

Slavko Rakic, Ivanka Visnjic, Paolo Gaiardelli, David Romero, Ugljesa Marjanovic

Research output: Book chapterConference contributionpeer-review

12 Citations (Scopus)


Digital technologies are disrupting servitization in manufacturing firms. In the last decade, manufacturing firms transform their business models from traditional offers of physical goods to digital solutions for their customers. In this paper, we investigate the transformation of digital servitization in manufacturing firms. We challenge relations between traditional and digital service portfolio offered by applying linear regression on the data obtained from 690 manufacturing firms from the Republic of Serbia from 2015 to 2020. The results show that firms significantly increase the offer of traditional services from 2015 to 2018. Moreover, results demonstrate a rapid growth of digital services in the period from 2018 to 2020. The application of traditional and digital services in manufacturing firms increased by 30% in five years.

Original languageEnglish
Title of host publicationAdvances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems - IFIP WG 5.7 International Conference, APMS 2021, Proceedings
EditorsAlexandre Dolgui, Alain Bernard, David Lemoine, Gregor von Cieminski, David Romero
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages9
ISBN (Print)9783030859015
Publication statusPublished - 2021
Externally publishedYes
EventIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2021 - Nantes, France
Duration: 5 Sept 20219 Sept 2021

Publication series

NameIFIP Advances in Information and Communication Technology
Volume631 IFIP
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X


ConferenceIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2021


  • Digital services
  • Digital transformation
  • Product-related services
  • Servitization


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