The impact of internal communication quality on employees' attitudes and behavior towards the organization - A cross cultural study

Manfred Bruhn, Verena Barbara Schoenmueller, Yvo Richner, Thomas Niemand, Josephine Dölz

Research output: Not indexed journal articleArticle

Abstract

The increasing cultural diversity within companies around the globe makes it more important than ever to understand the influence that geographical and cultural differences have on key managerial factors. This paper contributes to existing cross-cultural research by investigating the impact of internal communication quality on employees¿ attitudes and behavior towards the organization in a cross-cultural setting. A structural equation model is tested using survey data from a global logistics company. The results show how the effect of internal communication quality on employees' organizational commitment as well as the influence of job satisfaction on organizational citizenship behavior differ between diverse cultures.
Original languageEnglish
Pages77-92
Specialist publicationInternational Journal of Business Research
DOIs
Publication statusPublished - 1 Oct 2015

Fingerprint

Dive into the research topics of 'The impact of internal communication quality on employees' attitudes and behavior towards the organization - A cross cultural study'. Together they form a unique fingerprint.

Cite this