The evolution of expertise in decision support technologies: a challenge for organizations

Stephen R. Diasio, Núria Agell

Research output: Book chapterConference contributionpeer-review

9 Citations (Scopus)

Abstract

This study provides insight from an evolutionary perspective of expertise that has shaped the field of decision support technologies. The investigation sets out to reveal the changing landscape of expertise in supporting decision-making using technology and sheds light on the new role that experts will play in organizational decision-making. The results show significant changes in how decision-making is being made which challenge the traditional role of experts and non-experts. Finally, this paper explores opportunities from an artificial intelligence methodological standpoint in design for decision support technology integration and the added benefits for collective intelligence tools.

Original languageEnglish
Title of host publicationProceedings of the 2009 13th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2009
Pages692-697
Number of pages6
DOIs
Publication statusPublished - 2009
Externally publishedYes
Event2009 13th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2009 - Santiago, Chile
Duration: 22 Apr 200924 Apr 2009

Publication series

NameProceedings of the 2009 13th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2009

Conference

Conference2009 13th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2009
Country/TerritoryChile
CitySantiago
Period22/04/0924/04/09

Keywords

  • Artificial Intelligence
  • Collective Intelligence
  • Decision Support Systems

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