The creation and use of scorecards in tourism planning: A Spanish example

Research output: Indexed journal article Articlepeer-review

42 Citations (Scopus)

Abstract

This paper proposes a preliminary model of a balanced scorecard for tourism destinations, with a specific emphasis on sustainable development. We begin with a review of the perspectives and critical performance variables for the traditional balanced scorecard. We then present empirical work based upon quantitative analysis techniques. A survey was completed by 1531 Spanish municipalities that are oriented towards tourism and have demonstrated interest in management issues. Based on the constructs emerging from this analysis, we then show how the balanced scorecard can be modified to support the strategic planning of tourism destinations. We conclude by discussing the advantages for long-term strategic planning and sustainable tourism management.

Original languageEnglish
Pages (from-to)232-239
Number of pages8
JournalTourism Management
Volume31
Issue number2
DOIs
Publication statusPublished - Apr 2010
Externally publishedYes

Keywords

  • Balanced scorecard
  • Critical performance variables
  • Management control
  • Management indicators
  • Strategic management
  • Strategic planning
  • Tourism destinations

Fingerprint

Dive into the research topics of 'The creation and use of scorecards in tourism planning: A Spanish example'. Together they form a unique fingerprint.

Cite this