Sustaining process innovation in a quality environment

Research output: Not indexed journal articleArticle


It has been argued that, from a global perspective, a total quality management approach may encompass both a control and a learning component (Sitkin et al., 1994). A balance between those two sets of activities is often recommended. But how do companies sustain innovation in a quality environment? Based on four retrospective and one longitudinal case studies, we find that: a) the nature and the degree of development of the quality environments seem to be associated with process innovation success in the initial and the final stages of the innovation project; b) other organizational elements seem to be necessary to sustain innovation especially during the implementation stage.
Original languageEnglish
Specialist publicationEuro Asia Journal of Management
Publication statusPublished - 1 Mar 2004


Dive into the research topics of 'Sustaining process innovation in a quality environment'. Together they form a unique fingerprint.

Cite this