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Social media use of fast food companies

Research output: Book chapter › Conference contribution › peer-review

6 Citations (Scopus)

Abstract

The following article outlines the online activity and social presence of chosen world leading fast food restaurants: McDonald's, KFC, Burger King and Pizza Hut. The analysis was done to examine how these companies use social media as a mean of engaging with their customers and how successful they are in doing so. The results show social media create meaningful insights and benchmarks for businesses and allow promoting a variety of activities.

Original languageEnglish
Title of host publicationAtas da 12a Conferencia Iberica de Sistemas e Tecnologias de Informacao, CISTI 2017 / Proceedings of the 12th Iberian Conference on Information Systems and Technologies, CISTI 2017
EditorsLuis Paulo Reis, Alvaro Rocha, Braulio Alturas, Carlos Costa, Manuel Perez Cota
PublisherIEEE Computer Society
ISBN (Electronic)9789899843479
DOIs
Publication statusPublished - 11 Jul 2017
Event12th Iberian Conference on Information Systems and Technologies, CISTI 2017 - Lisbon, Portugal
Duration: 21 Jun 2017 → 24 Jun 2017

Publication series

NameIberian Conference on Information Systems and Technologies, CISTI
ISSN (Print)2166-0727
ISSN (Electronic)2166-0735

Conference

Conference12th Iberian Conference on Information Systems and Technologies, CISTI 2017
Country/TerritoryPortugal
CityLisbon
Period21/06/17 → 24/06/17

Keywords

  • Business
  • Communication
  • Fast food
  • Internet
  • Social media

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