Replanting the answer garden: Cultivating expertise through decision support technology

A growing body of literature established within the information technology field has focused on augmenting organizational knowledge and expertise. Due to increasing environmental complexity and changing technology the exogenous assumptions found within must be readdressed. Expert systems, group decision support systems, and collective intelligence tools are presented to illustrate how expertise needed in organizational decision-making is changing and may not reside within the traditional organizational boundaries. This paper suggests future research streams of how expertise can be cultivated through decision support technologies and how organizational expertise and problem-solving can be augmented reflecting the changing roles of experts and non-experts.