Multiasistencia: The network orchestrator

J. Busquets Carretero; J. Rodón Mòdol; J. Wareham

doi:10.1145/1247001.1247002

Multiasistencia: The network orchestrator

J. Busquets Carretero^*
, J. Rodón Mòdol
, J. Wareham

^*Corresponding author for this work

Research output: Indexed journal article › Article › peer-review

11 Citations (Scopus)

Abstract

The infrastructure and working criteria of network adopted by Multiasistencia, a group which coordinates home insurance claims and repairs serving approximately serving nine million customers are discussed. Its 375 Customer Service Representatives (CSR) receive requests for home repairs by phone, email, or the Internet and deploy and control jobs to a network of 11,000 trade professionals who complete the repairs. The company has installed a Networked Business Operating System (BOS) based on their call center, Internet, Web services, and mobile systems. The company with a European insurer defined a new service to inform end customers about the process whenever a claim was presented. Besides the productivity gains, the smart business network has also standardized the highly fragmented and heterogeneous household repairs sector.

Original language	English
Pages (from-to)	31
Number of pages	1
Journal	Communications of the ACM
Volume	50
Issue number	6
DOIs	https://doi.org/10.1145/1247001.1247002
Publication status	Published - 6 Jan 2007
Externally published	Yes

Access to Document

10.1145/1247001.1247002

Cite this

@article{c7d908b3755c4a67848da9966517cf3f,

title = "Multiasistencia: The network orchestrator",

abstract = "The infrastructure and working criteria of network adopted by Multiasistencia, a group which coordinates home insurance claims and repairs serving approximately serving nine million customers are discussed. Its 375 Customer Service Representatives (CSR) receive requests for home repairs by phone, email, or the Internet and deploy and control jobs to a network of 11,000 trade professionals who complete the repairs. The company has installed a Networked Business Operating System (BOS) based on their call center, Internet, Web services, and mobile systems. The company with a European insurer defined a new service to inform end customers about the process whenever a claim was presented. Besides the productivity gains, the smart business network has also standardized the highly fragmented and heterogeneous household repairs sector.",

author = "\{Busquets Carretero\}, J. and \{Rod{\'o}n M{\`o}dol\}, J. and J. Wareham",

year = "2007",

month = jan,

day = "6",

doi = "10.1145/1247001.1247002",

language = "English",

volume = "50",

pages = "31",

journal = "Communications of the ACM",

issn = "0001-0782",

publisher = "Maklu",

number = "6",

}

TY - JOUR

T1 - Multiasistencia

T2 - The network orchestrator

AU - Busquets Carretero, J.

AU - Rodón Mòdol, J.

AU - Wareham, J.

PY - 2007/1/6

Y1 - 2007/1/6

N2 - The infrastructure and working criteria of network adopted by Multiasistencia, a group which coordinates home insurance claims and repairs serving approximately serving nine million customers are discussed. Its 375 Customer Service Representatives (CSR) receive requests for home repairs by phone, email, or the Internet and deploy and control jobs to a network of 11,000 trade professionals who complete the repairs. The company has installed a Networked Business Operating System (BOS) based on their call center, Internet, Web services, and mobile systems. The company with a European insurer defined a new service to inform end customers about the process whenever a claim was presented. Besides the productivity gains, the smart business network has also standardized the highly fragmented and heterogeneous household repairs sector.

AB - The infrastructure and working criteria of network adopted by Multiasistencia, a group which coordinates home insurance claims and repairs serving approximately serving nine million customers are discussed. Its 375 Customer Service Representatives (CSR) receive requests for home repairs by phone, email, or the Internet and deploy and control jobs to a network of 11,000 trade professionals who complete the repairs. The company has installed a Networked Business Operating System (BOS) based on their call center, Internet, Web services, and mobile systems. The company with a European insurer defined a new service to inform end customers about the process whenever a claim was presented. Besides the productivity gains, the smart business network has also standardized the highly fragmented and heterogeneous household repairs sector.

UR - https://www.scopus.com/pages/publications/34249910599

U2 - 10.1145/1247001.1247002

DO - 10.1145/1247001.1247002

M3 - Article

AN - SCOPUS:34249910599

SN - 0001-0782

VL - 50

SP - 31

JO - Communications of the ACM

JF - Communications of the ACM

IS - 6

ER -

Multiasistencia: The network orchestrator

Abstract

Access to Document

Other files and links

Fingerprint

Cite this