Abstract
Protocols for evaluating social services consider several variables to measure the quality of their services, but not always attaches importance to intercultural competences of social service professionals. Focusing research in the area of residences for seniors this study analyzes the imagery of cultural otherness present in patients and workers, and tries to identify the significant variables that determine and/or influence coexistence and the appearance of conflicts arising from cultural diversity communication.
| Original language | English |
|---|---|
| Pages (from-to) | 143-177 |
| Number of pages | 35 |
| Journal | Ramon Llull Journal of Applied Ethics |
| Issue number | 5 |
| Publication status | Published - 2014 |
Keywords
- Multiculturalism
- Old age
- Quality of life
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