InsERT: The inspirational expert recommender tool

Jennifer Nguyen, German Sanchez-Hernandez, Nuria Agell, Cecilio Angulo

Research output: Book chapterConference contributionpeer-review

3 Citations (Scopus)


The continued growth in enterprise social networks is fueled by the need to enable productivity and innovation. Reducing the constraints to communication and knowledge sharing of a globally distributed workforce, will facilitate the workflow. People finder systems are one of the main solutions in enterprise social networks which are reducing these constraints leading to time and cost savings. Finding expertise efficiently helps organizations to unlock knowledge within the enterprise, solve problems, and identify collaborators. However, the following challenges still exist: validating expertise, determining responsiveness and accessibility, and managing expert profiles. In this paper, we propose the fuzzy OWA technique as a novel approach to ranking candidates in expertise search. We consider its application in open innovation intermediaries where the search for partners and expertise is at the center of the business model. In addition, we demonstrate its application in a software tool (InsERT) as part of a larger enterprise social network implementation.

Original languageEnglish
Title of host publicationFUZZ-IEEE 2015 - IEEE International Conference on Fuzzy Systems
EditorsAdnan Yazici, Nikhil R. Pal, Hisao Ishibuchi, Bulent Tutmez, Chin-Teng Lin, Joao M. C. Sousa, Uzay Kaymak, Trevor Martin
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781467374286
Publication statusPublished - 25 Nov 2015
Externally publishedYes
EventIEEE International Conference on Fuzzy Systems, FUZZ-IEEE 2015 - Istanbul, Turkey
Duration: 2 Aug 20155 Aug 2015

Publication series

NameIEEE International Conference on Fuzzy Systems
ISSN (Print)1098-7584


ConferenceIEEE International Conference on Fuzzy Systems, FUZZ-IEEE 2015


  • Electronic mail
  • Open wireless architecture
  • Organizations
  • Recommender systems
  • Social network services
  • Technological innovation


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