Implementing computer based automation in the office: A comparative study of experienced stress

This study focuses on the impact of previous experience with automation implementations on experienced stress associated with different work aspects, following the introduction of computer-based office automation. One hundred and ninety-one full-time secretaries at a large university in Canada completed questionnaires related to stress perception and prior experience with office automation. Results indicated that those without previous experience reported higher levels of experienced stress associated with work content aspects such as task difficulty and interest in the task, whereas those with prior experience reported greater problems with contextual aspects such as training and instruction. These findings are discussed in the context of research on 'technological change as a source of organizational and occupational stress'.