Everyone is in customer service

Arlene Post; Carol Palma

Everyone is in customer service

Research output: Book chapter › Conference contribution › peer-review

Original language	English
Title of host publication	Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010
Pages	194-213
Number of pages	20
Publication status	Published - 2010
Externally published	Yes
Event	Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010 - Portland, OR, United States Duration: 21 Mar 2010 → 24 Mar 2010

Publication series

Name	Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010

Conference

Conference	Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010
Country/Territory	United States
City	Portland, OR
Period	21/03/10 → 24/03/10

Cite this

@inproceedings{becdfb8c54944418a8a2d01be6e84019,

title = "Everyone is in customer service",

author = "Arlene Post and Carol Palma",

year = "2010",

language = "English",

isbn = "9781617386398",

series = "Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010",

pages = "194--213",

booktitle = "Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010",

note = "Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010 ; Conference date: 21-03-2010 Through 24-03-2010",

}

Post, A & Palma, C 2010, Everyone is in customer service. in Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010. Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010, pp. 194-213, Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010, Portland, OR, United States, 21/03/10.

Everyone is in customer service. / Post, Arlene; Palma, Carol.
Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010. 2010. p. 194-213 (Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010).

Research output: Book chapter › Conference contribution › peer-review

TY - GEN

T1 - Everyone is in customer service

AU - Post, Arlene

AU - Palma, Carol

PY - 2010

Y1 - 2010

UR - http://www.scopus.com/inward/record.url?scp=84871598624&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:84871598624

SN - 9781617386398

T3 - Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010

SP - 194

EP - 213

BT - Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010

T2 - Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010

Y2 - 21 March 2010 through 24 March 2010

ER -

Everyone is in customer service

Publication series

Conference

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Cite this