Effect of response scale on assessment of emotional intelligence competencies

Joan Manuel Batista-Foguet, Willem Saris, Richard Boyatzis, Laura Guillén, Ricard Serlavós

Research output: Indexed journal article Articlepeer-review

24 Citations (Scopus)


Personality and behavioural assessment are common practice in research and applications throughout the world. Most of this research has been in English-speaking countries. Relatively little work has been done in cross-cultural settings to study the nature of response scale. Familiarity with an 11-point response scale in European countries may affect the reliability of questionnaire responses. In Spain, with mainly European MBA students, results show that an 11-point scale provides composites with greater reliability, validity and less invalidity, than the commonly used 5-point scale.

Original languageEnglish
Pages (from-to)575-580
Number of pages6
JournalPersonality and Individual Differences
Issue number5-6
Publication statusPublished - Apr 2009


  • Competency assessment
  • Cross-cultural
  • Emotional intelligence
  • Metric equivalence
  • Multi-source feedback assessment
  • Response bias


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