@inproceedings{3516af6566034369a19285524b94d326,
title = "Could managers consider waiting times as something positive?",
abstract = "Normally managers consider waiting times as something negative they must minimize or delete. The objective of this paper is to explore how managers perceive waiting times and in which sense the wait can be considered as something positive. This qualitative paper seeks to demonstrate that waiting times can be considered not only as a problem, but requires an analysis from other perspectives. Six in-depth interviews were carried out in order to explore manager{\textquoteright}s perception of waiting times in tourism and leisure contexts.",
keywords = "Waiting times, Service's managers, Tourism and leisure services",
author = "\{Hern{\'a}ndez Maskivker\}, \{Gilda Mar{\'i}a\} and Gerard Ryan",
note = "Copyright {\textcopyright} 2014, the Authors. Published by Atlantis Press; 2014 International Conference on Global Economy, Commerce and Service Science (GECSS2014) ; Conference date: 01-01-2014 Through 01-01-2014",
year = "2014",
month = jan,
doi = "10.2991/gecss-14.2014.89",
language = "English",
isbn = "978-90-78677-96-3",
volume = "78",
series = "Advances in Intelligent Systems Research",
publisher = "Atlantis Press",
pages = "352--355",
editor = "Tim Chou",
booktitle = "Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science",
}