Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

Sean Sands, Colin Campbell, Lois Shedd, Carla Ferraro, Alexis Mavrommatis

Research output: Indexed journal article › Comment/debate

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