Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

Sean Sands; Colin Campbell; Lois Shedd; Carla Ferraro; A. Mavrommatis

doi:10.1016/j.bushor.2021.02.001

Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

Sean Sands^*, Colin Campbell, Lois Shedd, Carla Ferraro, A. Mavrommatis

^*Corresponding author for this work

Research output: Indexed journal article › Comment/debate

Abstract

The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.

Original language	English
Pages (from-to)	563
Number of pages	1
Journal	Business Horizons
Volume	64
Issue number	4
DOIs	https://doi.org/10.1016/j.bushor.2021.02.001
Publication status	Published - 1 Jul 2021
Externally published	Yes

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Sands, S., Campbell, C., Shedd, L., Ferraro, C., & Mavrommatis, A. (2021). Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). Business Horizons, 64(4), 563. https://doi.org/10.1016/j.bushor.2021.02.001

Sands, Sean ; Campbell, Colin ; Shedd, Lois et al. / Corrigendum to ‘How small service failures drive customer defection : Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). In: Business Horizons. 2021 ; Vol. 64, No. 4. pp. 563.

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abstract = "The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.",

author = "Sean Sands and Colin Campbell and Lois Shedd and Carla Ferraro and A. Mavrommatis",

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Sands, S, Campbell, C, Shedd, L, Ferraro, C & Mavrommatis, A 2021, 'Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))', Business Horizons, vol. 64, no. 4, pp. 563. https://doi.org/10.1016/j.bushor.2021.02.001

Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). / Sands, Sean; Campbell, Colin; Shedd, Lois et al.
In: Business Horizons, Vol. 64, No. 4, 01.07.2021, p. 563.

Research output: Indexed journal article › Comment/debate

TY - JOUR

T1 - Corrigendum to ‘How small service failures drive customer defection

T2 - Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

AU - Sands, Sean

AU - Campbell, Colin

AU - Shedd, Lois

AU - Ferraro, Carla

AU - Mavrommatis, A.

PY - 2021/7/1

Y1 - 2021/7/1

N2 - The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.

AB - The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.

UR - http://www.scopus.com/inward/record.url?scp=85100995815&partnerID=8YFLogxK

U2 - 10.1016/j.bushor.2021.02.001

DO - 10.1016/j.bushor.2021.02.001

M3 - Comment/debate

AN - SCOPUS:85100995815

SN - 0007-6813

VL - 64

SP - 563

JO - Business Horizons

JF - Business Horizons

IS - 4

ER -

Sands S, Campbell C, Shedd L, Ferraro C, Mavrommatis A. Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). Business Horizons. 2021 Jul 1;64(4):563. doi: 10.1016/j.bushor.2021.02.001

Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

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