Beyond chemistry: the role of employee emotional competence in personalized services

Jorge Matute*, Ramon Palau-Saumell, Giampaolo Viglia

*Corresponding author for this work

Research output: Indexed journal article Articlepeer-review

28 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Beyond chemistry: the role of employee emotional competence in personalized services'. Together they form a unique fingerprint.

Social Sciences

Computer Science

Psychology

Economics, Econometrics and Finance