A measure of perceived performance to assess resource allocation

J. Sayeras Maspera; N. Agell; X. Rovira Llobera; Mónica Sánchez; John A. Dawson

doi:10.1007/s00500-015-1696-3

A measure of perceived performance to assess resource allocation

J. Sayeras Maspera, N. Agell^*, X. Rovira Llobera, Mónica Sánchez, John A. Dawson

^*Corresponding author for this work

Research output: Indexed journal article › Article › peer-review

4 Citations (Scopus)

Abstract

Performance measurement is a key issue when a company is designing new strategies to improve resource allocation. This paper offers a new methodology inspired by classic importance–performance analysis (IPA) that provides a global index of importance versus performance for firms. This index compares two rankings of the same set of features regarding importance and performance, taking into account underperforming features. The marginal contribution of each feature to the proposed global index defines a set of iso-curves that represents an improvement in the IPA diagram. The defined index, together with the new version of the diagram, will enable the assessment of a firm’s overall performance and, therefore, enhance decision making in the allocation of resources. The proposed methodology has been applied to a Taiwanese multi-format retailer and managerial perceptions of performance and importance are compared to assess the firm’s overall performance.

Original language	English
Pages (from-to)	3201-3214
Number of pages	14
Journal	Soft Computing
Volume	20
Issue number	8
DOIs	https://doi.org/10.1007/s00500-015-1696-3
Publication status	Published - 1 Aug 2016
Externally published	Yes

Keywords

Fuzzy operator
Performance evaluation
Reasoning under uncertainty
Similarity index

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10.1007/s00500-015-1696-3

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title = "A measure of perceived performance to assess resource allocation",

abstract = "Performance measurement is a key issue when a company is designing new strategies to improve resource allocation. This paper offers a new methodology inspired by classic importance–performance analysis (IPA) that provides a global index of importance versus performance for firms. This index compares two rankings of the same set of features regarding importance and performance, taking into account underperforming features. The marginal contribution of each feature to the proposed global index defines a set of iso-curves that represents an improvement in the IPA diagram. The defined index, together with the new version of the diagram, will enable the assessment of a firm{\textquoteright}s overall performance and, therefore, enhance decision making in the allocation of resources. The proposed methodology has been applied to a Taiwanese multi-format retailer and managerial perceptions of performance and importance are compared to assess the firm{\textquoteright}s overall performance.",

keywords = "Fuzzy operator, Performance evaluation, Reasoning under uncertainty, Similarity index",

author = "{Sayeras Maspera}, J. and N. Agell and {Rovira Llobera}, X. and M{\'o}nica S{\'a}nchez and Dawson, {John A.}",

note = "Funding Information: This work was partially supported by the SENSORIAL Research Project (TIN2010-20966-C02-01, 02), funded by the Spanish Ministry of Science and Information Technology. Publisher Copyright: {\textcopyright} 2015, Springer-Verlag Berlin Heidelberg.",

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AU - Agell, N.

AU - Rovira Llobera, X.

AU - Sánchez, Mónica

AU - Dawson, John A.

N1 - Funding Information: This work was partially supported by the SENSORIAL Research Project (TIN2010-20966-C02-01, 02), funded by the Spanish Ministry of Science and Information Technology. Publisher Copyright: © 2015, Springer-Verlag Berlin Heidelberg.

PY - 2016/8/1

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N2 - Performance measurement is a key issue when a company is designing new strategies to improve resource allocation. This paper offers a new methodology inspired by classic importance–performance analysis (IPA) that provides a global index of importance versus performance for firms. This index compares two rankings of the same set of features regarding importance and performance, taking into account underperforming features. The marginal contribution of each feature to the proposed global index defines a set of iso-curves that represents an improvement in the IPA diagram. The defined index, together with the new version of the diagram, will enable the assessment of a firm’s overall performance and, therefore, enhance decision making in the allocation of resources. The proposed methodology has been applied to a Taiwanese multi-format retailer and managerial perceptions of performance and importance are compared to assess the firm’s overall performance.

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KW - Performance evaluation

KW - Reasoning under uncertainty

KW - Similarity index

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A measure of perceived performance to assess resource allocation

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Keywords

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