Calculated based on number of publications stored in Pure and citations from Scopus
Calculated based on number of publications stored in Pure and citations from PlumX
Calculated based on number of publications stored in Pure and citations from PlumX
1991 …2024

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  • 2010

    Everyone is in customer service

    Post, A. & Palma, C., 2010, Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010. p. 194-213 20 p. (Joint Conference and Exhibition on Customer Service and Information Management and Technology 2010, CS/IMTech 2010).

    Research output: Book chapterConference contributionpeer-review