TY - GEN
T1 - Understanding willingness to share information among citizens and public organizations:: The case of emergency preparedness and response
AU - Gulatee, Yenisel
AU - Gasco-Hernandez, Mila
AU - Gil-Garcia, J. Ramon
N1 - Publisher Copyright:
© 2020 ACM.
PY - 2020/6/15
Y1 - 2020/6/15
N2 - The relationships between citizens and public organizations have long been explored, particularly through the lenses of service provision and, more recently, participation and engagement. Previous research has described how citizens could interact with government agencies as well as some of the reasons why they are willing to do it and why governments promote or hinder certain interactions with citizens. However, the complexities of these relationships, especially as they evolve into more collaborative expressions such as information sharing, require further study. Particularly, willingness to share information among citizens and public organizations is not well understood and more details about different information sharing flows and a diversity of perspectives are needed. Using data from focus groups with first responders and local residents in a rural community, this paper analyzes multiple interactions focusing on specific information sharing flows (i.e. Citizen to Government; Government to Citizen; Citizen to Citizen; and Government to Government). We found that there are important differences and similarities between the perspectives of first responders and local residents in terms of the importance and rationale of sharing information among different actors. We are also providing more details about the willingness of citizens and first responders to share information with different actors in the context of emergency management in a rural community as well as some of their main reasons.
AB - The relationships between citizens and public organizations have long been explored, particularly through the lenses of service provision and, more recently, participation and engagement. Previous research has described how citizens could interact with government agencies as well as some of the reasons why they are willing to do it and why governments promote or hinder certain interactions with citizens. However, the complexities of these relationships, especially as they evolve into more collaborative expressions such as information sharing, require further study. Particularly, willingness to share information among citizens and public organizations is not well understood and more details about different information sharing flows and a diversity of perspectives are needed. Using data from focus groups with first responders and local residents in a rural community, this paper analyzes multiple interactions focusing on specific information sharing flows (i.e. Citizen to Government; Government to Citizen; Citizen to Citizen; and Government to Government). We found that there are important differences and similarities between the perspectives of first responders and local residents in terms of the importance and rationale of sharing information among different actors. We are also providing more details about the willingness of citizens and first responders to share information with different actors in the context of emergency management in a rural community as well as some of their main reasons.
KW - Citizen participation
KW - Citizen-government collaboration
KW - Communication
KW - Emergency preparedness and response
KW - Information sharing
KW - Rural
UR - http://www.scopus.com/inward/record.url?scp=85086904044&partnerID=8YFLogxK
U2 - 10.1145/3396956.3398262
DO - 10.1145/3396956.3398262
M3 - Conference contribution
AN - SCOPUS:85086904044
T3 - ACM International Conference Proceeding Series
SP - 205
EP - 213
BT - Proceedings of the 21st Annual International Conference on Digital Government Research
A2 - Eom, Seok-Jin
A2 - Lee, Jooho
PB - Association for Computing Machinery
T2 - 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020
Y2 - 15 June 2020 through 19 June 2020
ER -