Understanding the success of government portals: The role of political leadership, standards, and a powerful centralized IT agency

J. Ramon Gil-Garcia, Evelyn Vargas-Marin, Mila Gascó

Producció científica: Capítol de llibreContribució a congrés/conferènciaAvaluat per experts

3 Cites (Scopus)

Resum

Information technologies have become an essential component of government administrative reforms and governance strategies around the world. Although Internet portals are now some of the most mature technologies, they continue to be the most important channel for governments to provide information and services to citizens and other stakeholders. However, studies about government portals still lack the level of detail necessary to better understand the specific variables that affect their success and, more prominently, how these variables intertwine. Based on institutional theory, particularly the technology enactment framework, and one in-depth case study in Mexico, this paper shows how leadership from the governor, the establishment of government-wide rules and standards, and the existence of a powerful centralized IT agency collectively affect the process of enacting a state government website and its potential results. The paper also identifies other variables and discusses some of their interactions and mechanisms of influence.

Idioma originalAnglès
Títol de la publicacióProceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
EditorsTung X. Bui
EditorIEEE Computer Society
Pàgines2373-2382
Nombre de pàgines10
ISBN (electrònic)9780998133119
Estat de la publicacióPublicada - 2018
Publicat externament
Esdeveniment51st Annual Hawaii International Conference on System Sciences, HICSS 2018 - Big Island, United States
Durada: 2 de gen. 20186 de gen. 2018

Sèrie de publicacions

NomProceedings of the Annual Hawaii International Conference on System Sciences
Volum2018-January
ISSN (imprès)1530-1605

Conferència

Conferència51st Annual Hawaii International Conference on System Sciences, HICSS 2018
País/TerritoriUnited States
CiutatBig Island
Període2/01/186/01/18

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