TY - GEN
T1 - Understanding the success of government portals
T2 - 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
AU - Gil-Garcia, J. Ramon
AU - Vargas-Marin, Evelyn
AU - Gascó, Mila
N1 - Publisher Copyright:
© 2018 IEEE Computer Society. All rights reserved.
PY - 2018
Y1 - 2018
N2 - Information technologies have become an essential component of government administrative reforms and governance strategies around the world. Although Internet portals are now some of the most mature technologies, they continue to be the most important channel for governments to provide information and services to citizens and other stakeholders. However, studies about government portals still lack the level of detail necessary to better understand the specific variables that affect their success and, more prominently, how these variables intertwine. Based on institutional theory, particularly the technology enactment framework, and one in-depth case study in Mexico, this paper shows how leadership from the governor, the establishment of government-wide rules and standards, and the existence of a powerful centralized IT agency collectively affect the process of enacting a state government website and its potential results. The paper also identifies other variables and discusses some of their interactions and mechanisms of influence.
AB - Information technologies have become an essential component of government administrative reforms and governance strategies around the world. Although Internet portals are now some of the most mature technologies, they continue to be the most important channel for governments to provide information and services to citizens and other stakeholders. However, studies about government portals still lack the level of detail necessary to better understand the specific variables that affect their success and, more prominently, how these variables intertwine. Based on institutional theory, particularly the technology enactment framework, and one in-depth case study in Mexico, this paper shows how leadership from the governor, the establishment of government-wide rules and standards, and the existence of a powerful centralized IT agency collectively affect the process of enacting a state government website and its potential results. The paper also identifies other variables and discusses some of their interactions and mechanisms of influence.
UR - http://www.scopus.com/inward/record.url?scp=85063742204&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85063742204
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 2373
EP - 2382
BT - Proceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
A2 - Bui, Tung X.
PB - IEEE Computer Society
Y2 - 2 January 2018 through 6 January 2018
ER -