The role of corporate culture in relationship marketing

Oriol Iglesias, Alfons Sauquet, Jordi Montaña

Producció científica: Article en revista indexadaArticleAvaluat per experts

38 Cites (Scopus)

Resum

Purpose: The role of corporate culture in relationship marketing is significantly under-researched, although there is evident consensus in the literature about the importance of this topic. The purpose of this paper is to present a model for the corporate culture of a relationship-marketing-oriented company. Design/methodology/approach: A qualitative methodology involving 58 in-depth interviews that were analysed and interpreted from a grounded theory standpoint was adopted in order to build a conceptual model. Findings: The two key shared values required to successfully put relationship marketing into effect are client orientation and a high degree of concern for employees. Furthermore, another six shared values (trust, commitment, teamwork, innovation, flexibility, and results orientation) also seem to facilitate the development of a relationship marketing orientation. Research limitations/implications: Although the research methodology is qualitative and does not allow statistical generalisation, the study provides valuable insights into the role of corporate culture in relationship marketing. Practical implications: The paper offers a guide to the values that should be developed in order to be able to put a relationship marketing orientation successfully into effect. Originality/value: The paper proposes a model for the corporate culture of a relationship- marketing-oriented company.

Idioma originalAnglès
Pàgines (de-a)631-650
Nombre de pàgines20
RevistaEuropean Journal of Marketing
Volum45
Número4
DOIs
Estat de la publicacióPublicada - d’abr. 2011

Fingerprint

Navegar pels temes de recerca de 'The role of corporate culture in relationship marketing'. Junts formen un fingerprint únic.

Com citar-ho