The Implementation of Process Management: A System to Increase Business Efficiency. Empirical Study of Spanish Companies

People cannot deny the plausible evidence; globalization and internationalization has meant that the world is in an era of continuous changes in the companies that are unable to adapt rapidly to them, are evoked to extinction. Today, this has a significant impact in Western societies that has led companies to focus their attention not only in technological but also in finding new management tools capable of providing the company with: information about what happens in the organization to achieve customer satisfaction and increased results. For this reason it is vital to the management control and, in particular, as the authors will expose, process management. This work study is an empirical study about the positive effects of the implementation of process management to companies in Spain, specifically in efficiency.