TY - JOUR
T1 - The impact of contextual factors on the efficacy of ISO 9000 adoption
AU - Lo, Chris K.Y.
AU - Wiengarten, Frank
AU - Humphreys, Paul
AU - Yeung, Andy C.L.
AU - Cheng, T. C.E.
N1 - Funding Information:
We sincerely thank an Associate Editor and three anonymous referees for their support and many helpful comments throughout the review process. This research was supported in part by the UK ESRC grant RES-000-22-3638 and the Hong Kong Polytechnic University under Grant number B-Q26U .
PY - 2013
Y1 - 2013
N2 - This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.
AB - This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.
KW - Contextual factors
KW - Financial performance
KW - Hierarchical linear modeling
KW - ISO 9000
UR - http://www.scopus.com/inward/record.url?scp=84877871383&partnerID=8YFLogxK
U2 - 10.1016/j.jom.2013.04.002
DO - 10.1016/j.jom.2013.04.002
M3 - Article
AN - SCOPUS:84877871383
SN - 0272-6963
VL - 31
SP - 229
EP - 235
JO - Journal of Operations Management
JF - Journal of Operations Management
IS - 5
ER -