TY - GEN
T1 - How do ICT uses and new human resources practices affect SMEs' efficiency?
AU - Castillo-Merino, David
AU - Serradell-Lopez, Enric
AU - González-González, Inés
PY - 2010
Y1 - 2010
N2 - In this paper we have analyzed both the main traits of efficient firms and the main sources of firms' efficiency, through a representative sample of 2.029 small and medium size Catalan firms. Our results demonstrate the importance for entrepreneurs of realizing that firms' efficiency shows a significant improvement when advanced ICT uses are combined with human resources practices focused on the promotion of workers autonomy, flexibility and decentralization of firm's decision making process, and with the adoption of employees assessment systems based on human values.
AB - In this paper we have analyzed both the main traits of efficient firms and the main sources of firms' efficiency, through a representative sample of 2.029 small and medium size Catalan firms. Our results demonstrate the importance for entrepreneurs of realizing that firms' efficiency shows a significant improvement when advanced ICT uses are combined with human resources practices focused on the promotion of workers autonomy, flexibility and decentralization of firm's decision making process, and with the adoption of employees assessment systems based on human values.
KW - DEA analysis
KW - Employees' assessment
KW - Firms' efficiency
KW - Human resources management
KW - ICT uses
UR - http://www.scopus.com/inward/record.url?scp=78649841470&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-16324-1_8
DO - 10.1007/978-3-642-16324-1_8
M3 - Conference contribution
AN - SCOPUS:78649841470
SN - 3642163238
SN - 9783642163234
T3 - Communications in Computer and Information Science
SP - 69
EP - 78
BT - Organizational, Business, and Technological Aspects of the Knowledge Society - Third World Summit on the Knowledge Society, WSKS 2010, Proceedings
T2 - 3rd World Summit on the Knowledge Society, WSKS 2010
Y2 - 22 September 2010 through 24 September 2010
ER -