How Artificial Intelligence Constrains the Human Experience

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Artificial intelligence (AI) and related technologies are transforming many consumption activities, powering breakthroughs that expand the human experience by enhancing human capabilities, performance, and creativity.
While this explains the consumer enthusiasm and rapid adoption of these technologies, AI systems can also have the
opposite effect: reducing and constraining the range of experiences that are available to consumers. This article examines the mechanisms through which AI can constrain the human experience, considering individual, interpersonal, and
societal processes. Our analysis uncovers a complex interplay between the advantages of AI and its inadvertent negative repercussions, which potentially restrict human autonomy, self-identity, relational dynamics, and social behavior.
In this article, we propose three different mechanisms at the core of these constraining forces: parametric reductionism, agency transference, and regulated expression. Our exploration of these mechanisms highlights the risks connected
to system design and points to questions and implications for future researchers and policymakers.
Idioma originalAnglès
Pàgines (de-a)241-256
Nombre de pàgines16
RevistaJournal of the Association of Consumer Research
Estat de la publicacióPublicada - 2024


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