From production line to team-based management: the power of conversation in team development

Interest in project-based organization of work in the tourism industry and how project management practices can be improved to create conditions for project success continues to receive considerable attention. Due to the complexity inherent in interactions within project teams and across levels in organizations, researchers are beginning to focus on team development with the emerging trend to study the complex nature of interaction within teams. Aligning with this emerging trend, we report the preliminary results of a few case studies. We present the significance of the team's awareness of its conversational spaces and the relationship with this awareness and the actions that follow. We argue that team development is a dynamic and collective phenomenon to which different individuals can contribute in different ways. In addition, we view team development consisting of both singleloop and double-loop learning.