Enhancing the hospitality customer experience of families with children on the autism spectrum disorder

Daniela Freund, Monica Cerdan Chiscano, Gilda Hernandez-Maskivker, Mireia Guix, Ana Iñesta, Montserrat Castelló

Producció científica: Article en revista indexadaArticleAvaluat per experts

18 Cites (Scopus)

Resum

The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints (intrinsic, interactive, and environmental), the severity of disorder, and the families' strategies for coping with such constraints. A structured survey targeted at Spanish families (N = 117) indicated that the intrinsic dimension and the severity of disorder positively influence their intention to travel. The study contributes to extend knowledge about travel constraints related to accessible tourism and provides insights to accommodation providers on how to better enhance the customer experience of families travelling with a child diagnosed with ASD.

Idioma originalAnglès
Pàgines (de-a)606-614
Nombre de pàgines9
RevistaInternational Journal of Tourism Research
Volum21
Número5
DOIs
Estat de la publicacióPublicada - 1 de set. 2019

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