Employee Commitment to Innovation Performance: Investigating the role of Knowledge Acquisition and Knowledge Sharing

Organisational commitment is suggested as a remarkable variable in shaping employees’ attitudes toward knowledge management practices. Customer trust in services is established during a long-time relationship with a firm and improves the accuracy of information shared with employees. To put it in other words, customer trust is what a service company needs to maintain its competitive advantage. On the other hand, high employee turnover reflects a substantial loss of knowledge. In the present study, the impact of organisational commitment on employees’ retention, knowledge acquisition, and sharing was examined regarding the moderating roles of leader-member exchange and innovation climate. The research sample encompassed 250 employees of the leader of Iran hotel industry. Data extracted from the questionnaires were analysed using the partial least squares structural equation modelling method. The findings revealed that organisational commitment had a positive impact on employees’ retention and knowledge acquisition and sharing, and that leader-member exchange and innovation climate reinforced the connections. Managers may use the research findings for the effective implementation of the knowledge management practices.