Customer integration and operational performance: The mediating role of information quality

Roberto Chavez, Wantao Yu, Cristina Gimenez, Brian Fynes, Frank Wiengarten

Producció científica: Article en revista indexadaArticleAvaluat per experts

68 Cites (Scopus)

Resum

Much supply chain integration literature tends to be biased towards its positive impact on operational performance. However, inconclusive results demand investigation of the mechanisms through which supply chain integration can lead to superior operational performance. The purpose of this study is to identify empirically the mediating role of information quality on the relationship between customer integration and operational performance, and the direct relationship between customer integration and operational performance. The study is based on a questionnaire sent to 228 manufacturing companies in the Republic of Ireland, and the relationships between the constructs are analyzed through regression analysis. The results indicate that information quality partially mediates the relationship between customer integration and quality, delivery and flexibility. Further, information quality was found to fully mediate the relationship between customer integration and cost.

Idioma originalAnglès
Pàgines (de-a)83-95
Nombre de pàgines13
RevistaDecision Support Systems
Volum80
DOIs
Estat de la publicacióPublicada - de des. 2015
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