TY - GEN
T1 - Cross-Boundary Information Sharing Flows in Emergency Management:
AU - Chen, Tzuhao
AU - Gil-Garcia, J. Ramon
AU - Gasco-Hernandez, Mila
N1 - Publisher Copyright:
© 2022 ACM.
PY - 2022/6/15
Y1 - 2022/6/15
N2 - Given that information plays a decisive role in emergency management, scholars have been interested in how government agencies, first responders, and the general public could effectively acquire and disseminate emergency-related information. Existing research has made significant contributions in distinguishing various types of information-sharing flows (i.e., Citizen to Government, Government to Government, Government to citizen, and Citizen to Citizen). However, a holistic understanding of who the main actors are, why they share information, what specific content is shared, and what some of the main results are is lacking. This study contributes to fill this gap by proposing a framework that identifies and characterizes the critical components of information sharing in emergencies as well as some of their relationships. By analyzing the literature, we found that the characteristics of the actors, the phase of the emergency management life-cycle, and the communication channels are factors shaping information sharing activities, including willingness to share and the specific content being shared. In addition, information sharing could have a heterogeneous impact on the effectiveness and efficiency of emergency management practices, depending on the quality of the information being shared among multiple actors. The short-Term results could also affect the satisfaction of the involved stakeholders and further influence information sharing in the long run. Finally, a few questions that deserve further investigation are identified.
AB - Given that information plays a decisive role in emergency management, scholars have been interested in how government agencies, first responders, and the general public could effectively acquire and disseminate emergency-related information. Existing research has made significant contributions in distinguishing various types of information-sharing flows (i.e., Citizen to Government, Government to Government, Government to citizen, and Citizen to Citizen). However, a holistic understanding of who the main actors are, why they share information, what specific content is shared, and what some of the main results are is lacking. This study contributes to fill this gap by proposing a framework that identifies and characterizes the critical components of information sharing in emergencies as well as some of their relationships. By analyzing the literature, we found that the characteristics of the actors, the phase of the emergency management life-cycle, and the communication channels are factors shaping information sharing activities, including willingness to share and the specific content being shared. In addition, information sharing could have a heterogeneous impact on the effectiveness and efficiency of emergency management practices, depending on the quality of the information being shared among multiple actors. The short-Term results could also affect the satisfaction of the involved stakeholders and further influence information sharing in the long run. Finally, a few questions that deserve further investigation are identified.
KW - Citizen-government Collaboration
KW - Communication
KW - Emergency management
KW - Information sharing
UR - http://www.scopus.com/inward/record.url?scp=85139077616&partnerID=8YFLogxK
U2 - 10.1145/3543434.3543481
DO - 10.1145/3543434.3543481
M3 - Conference contribution
AN - SCOPUS:85139077616
T3 - ACM International Conference Proceeding Series
SP - 410
EP - 415
BT - Proceedings of the 23rd Annual International Conference on Digital Government Research
A2 - Hagen, Loni
A2 - Solvak, Mihkel
A2 - Hwang, Sungsoo
PB - Association for Computing Machinery
T2 - 23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens, DGO 2022
Y2 - 15 June 2022 through 17 June 2022
ER -