¿Crear "experiencia de compra"? Dar sentido es lo que cuenta

Retail companies have a marvellous machine for creating a "shopping experience": the store. But wanting to create a shopping experience is not enough. The customer always has some sort of in-store shopping experience but not necessarily positive. The key lies in giving this experience a meaning, i.e. performing a certain "score" that customers and employees can relate to, a "score" that makes the store unique and preferred by its shoppers for non-traditional reasons.