Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

Sean Sands; Colin Campbell; Lois Shedd; Carla Ferraro; A. Mavrommatis

doi:10.1016/j.bushor.2021.02.001

Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

Sean Sands^*
, Colin Campbell
, Lois Shedd
, Carla Ferraro
, A. Mavrommatis

^*Autor corresponent d’aquest treball

Producció científica: Article en revista indexada › Comentari/debat

Resum

The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.

Idioma original	Anglès
Pàgines (de-a)	563
Nombre de pàgines	1
Revista	Business Horizons
Volum	64
Número	4
DOIs	https://doi.org/10.1016/j.bushor.2021.02.001
Estat de la publicació	Publicada - 1 de jul. 2021
Publicat externament	Sí

Accés al document

10.1016/j.bushor.2021.02.001

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Sands, S., Campbell, C., Shedd, L., Ferraro, C., & Mavrommatis, A. (2021). Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). Business Horizons, 64(4), 563. https://doi.org/10.1016/j.bushor.2021.02.001

Sands, Sean ; Campbell, Colin ; Shedd, Lois et al. / Corrigendum to ‘How small service failures drive customer defection : Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). In: Business Horizons. 2021 ; Vol. 64, Núm. 4. pàg. 563.

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abstract = "The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.",

author = "Sean Sands and Colin Campbell and Lois Shedd and Carla Ferraro and A. Mavrommatis",

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Sands, S, Campbell, C, Shedd, L, Ferraro, C & Mavrommatis, A 2021, 'Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))', Business Horizons, vol. 64, núm. 4, pàg. 563. https://doi.org/10.1016/j.bushor.2021.02.001

Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). / Sands, Sean; Campbell, Colin; Shedd, Lois et al.
In: Business Horizons, Vol. 64, Núm. 4, 01.07.2021, pàg. 563.

Producció científica: Article en revista indexada › Comentari/debat

TY - JOUR

T1 - Corrigendum to ‘How small service failures drive customer defection

T2 - Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))

AU - Sands, Sean

AU - Campbell, Colin

AU - Shedd, Lois

AU - Ferraro, Carla

AU - Mavrommatis, A.

PY - 2021/7/1

Y1 - 2021/7/1

N2 - The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.

AB - The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.

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DO - 10.1016/j.bushor.2021.02.001

M3 - Comment/debate

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Sands S, Campbell C, Shedd L, Ferraro C, Mavrommatis A. Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014)). Business Horizons. 2021 de jul. 1;64(4):563. doi: 10.1016/j.bushor.2021.02.001