@article{c3c48999b717424cb9dcfaa8a11deadf,
title = "Corrigendum to {\textquoteleft}How small service failures drive customer defection: Introducing the concept of microfailures{\textquoteright}, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] (Business Horizons (2020) 63(4) (573–584), (S0007681320300434), (10.1016/j.bushor.2020.03.014))",
abstract = "The authors regret an error in Table 2 of the above published article. The correct table is below. The authors would like to apologize for any inconvenience caused.",
author = "Sean Sands and Colin Campbell and Lois Shedd and Carla Ferraro and A. Mavrommatis",
note = "Publisher Copyright: {\textcopyright} 2021",
year = "2021",
month = jul,
day = "1",
doi = "10.1016/j.bushor.2021.02.001",
language = "English",
volume = "64",
pages = "563",
journal = "Business Horizons",
issn = "0007-6813",
publisher = "Elsevier Ltd.",
number = "4",
}