Communication metaphors-in-use: Technical communication and offshore systems development

Jonathan Wareham, Volker Mahnke, Sanjay Peters, Niels Bjorn-Andersen

Producció científica: Article en revista indexadaArticleAvaluat per experts

16 Cites (Scopus)


Communication metaphors have been applied extensively to understand the managerial performance and organizational behavior of a single firm. However, fewer attempts have been made to apply communication metaphors to understand the dynamics of interfirm relations, or offshore partnerships. While all outsourcing contracts pose well-understood challenges, offshoring partnerships are often further complicated by culture and maturity/capability differences. Our analysis employs the results of a case study to delineate the different conversational metaphors that emerged from four discrete phases of offshore information systems development. Offshore success is contingent upon successful technical communication which is mediated through communication metaphors-in-use between vendor and client. In instances where management cannot directly dictate emergent conversational styles, it can determine organizational structure, coordination processes, contract and device incentives, and task allocation in order to cultivate a communication metaphor-in-use most appropriate to the specific phase of the offshore partnership, thereby mitigating many of the complications posed by culture and maturity differences.

Idioma originalAnglès
Pàgines (de-a)93-108
Nombre de pàgines16
RevistaIEEE Transactions on Professional Communication
Estat de la publicacióPublicada - de juny 2007
Publicat externament


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