Citizens' use of microblogging during emergency: A case study on water contamination in Shanghai

Qianli Yuan, Mila Gasco

Producció científica: Capítol de llibreContribució a congrés/conferènciaAvaluat per experts

5 Cites (Scopus)

Resum

Microblogging has been increasingly used by governments and citizens in emergency response. This paper aims to explore how citizens use microblogging to participate in emergency situations. By analyzing microblog data during the 2013 Water Contamination Emergency in Shanghai, this paper shows that citizens used microblogging platforms as a bottom-up channel to communicate with government agencies. Four different ways to use microblogging have been identified. Findings reveal that citizens turned it into a social sensor for governments to monitor and adjust their response actions. Citizens' subjective opinions and judgment reflected their focuses and concerns during the emergency, although they were sometimes inaccurate. Citizens used microblogging platforms to participate while they were still lack of capability and motivation to develop a collaborative network with government agencies. Government agencies still face great challenges to monitor online public participation and to effectively separate key information from noise more.

Idioma originalAnglès
Títol de la publicacióDG.O 2017 - Proceedings of the 18th Annual International Conference on Digital Government Research
Subtítol de la publicacióInnovations and Transformations in Government
EditorsCharles C. Hinnant, Adegboyega Ojo
EditorAssociation for Computing Machinery
Pàgines110-119
Nombre de pàgines10
ISBN (electrònic)9781450353175
DOIs
Estat de la publicacióPublicada - 7 de juny 2017
Publicat externament
Esdeveniment18th Annual International Conference on Digital Government Research, DG.O 2017 - Staten Island, United States
Durada: 7 de juny 20179 de juny 2017

Sèrie de publicacions

NomACM International Conference Proceeding Series
VolumPart F128275

Conferència

Conferència18th Annual International Conference on Digital Government Research, DG.O 2017
País/TerritoriUnited States
CiutatStaten Island
Període7/06/179/06/17

Fingerprint

Navegar pels temes de recerca de 'Citizens' use of microblogging during emergency: A case study on water contamination in Shanghai'. Junts formen un fingerprint únic.

Com citar-ho