Banco Santander acquires Abbey: The Jack Project (A) and (B)

Producció científica: Estudi de cas


The primary argument found within this case is to explore the Santander's Information Technology (IT) capabilities and its alignment with the firm's growth strategy based on Merges & Acquisitions; second, we explore project management, power, and political issues; third, IT strategies; and, fourth, the managerial role of the CIO. The case was written for General Management and Senior Executive Programs. However, it can also be used in MBA and Executive MBA degrees in Information Systems Strategy. Case A focuses on José María Fuster, the Chief Information Officer (CIO). The case describes the design process to buy Abbey as a first and unique project to find trans-national synergies presenting dilemma arising from priorities regarding project's implementation and the Abbey's potential as well as sourcing options for information systems. Case B describes the path Santander management developed to find efficiencies and project management issues in a highly and risky context but most importantly, the strategy and value proposition of information systems within the bank which has become the most efficient global institution in 2009 and awarded "Bank of the Year" in 2009 by The Banker.
Idioma originalAnglès
Estat de la publicacióPublicada - 1 d’oct. 2009


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