Applying grounded theory to study the implementation of an inter-organizational information system

This paper shows the application of Grounded Theory (GT) method, particularly the Straussian approach to GT, in a research project that studies the role of managers during and after the implementation of an inter-organizational information system (IOIS). We present the steps followed -sampling, data collection, analysis, and literature comparison-paying special attention to the intricacies that arose during the research process, and we reflect on the lessons learned from using GT in an interpretive case study. The paper shows: first, the application of the coding paradigm proposed by Strauss and Corbin to analyse process data; second, how action diagrams can help structure and report on process data; and, third, the importance of flexibility, creativity, and keeping an open mind when using GT analytical tools, given that various avenues may be apparent before a plausible theory starts to emerge. We consider the paper illustrates some experiences that may inform others in their GT research process.